Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

(Please note, you are required to cover all freight costs on returns and items must come back in the same condition they left in)

You can always contact us for any return question at hello@bigdaisy.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Once items are returned to our warehouse, they will be inspected by us. Please note, if items are being returned for a refund due to damage or manufacturing fault the items will be checked by our team to determine these faults. If no faults are found, original freight will not be compensated for. If the fault is confirmed, we will refund the cost of the products AND freight, or, exchange the item (We will assume refund if no exchange has been discussed). If you have not been honest in making product fault claims, we are not responsible for compensating any freight charges.

If you provide a pick up address for your return that is not accesible by a courier, you will be responsible for any additional freight costs. Couriers will not call you, they will arrive at the provided address and simply leave if they can not obtain access to the property/items to be collected. PICK UP NOTES CAN BE INCLUDED ON LABELS SUCH AS ACCESS CODES/HIDING PLACES AND DIRECTIONS. **If pick up is futile, we take no responsibility.

We do not tolerate emails that lack respect for our team, if you are rude or aggressive in any way we will not assist you in processing your return/refund/exchange. All communications will be halted regardless of what stage your return is at. Keep it respectful, we want to help you!

THE FOLLOWING EMAIL CONFIRMS YOUR RETURN IS IN PROGRESS:

Your return is now in progress, ORDER #0000

Please keep an eye on your emails over the next 48hours for return labels, attach these to your parcels and place them somewhere accessible for a courier to collect.

Labels will be sent via shopify, as well as directly from us.

For all other return details please check the return and refund policy on our website (linked at the bottom of each page)

If you have any enquiries or questions regarding your return, please do not hesitate to reply to this email.

BIG daisy