Freight

The joy that is freight!

We really did umm and ahh over sending our freight Australia wide. Having spoken to others in the same industry, the concerns around pricing, timelines and damage were incredibly concerning... And now we've been at this for a while. WE GET IT. 

SO, we have some pretty strict guidelines around freight. We have lived, and we have learnt. 

PLEASE READ THE BELOW: 

We used to go with the cheapest freight option only to have last minute cancellations, trucks not turn up, items stuck on the road for months, disappointed customers, crappy communication, damage in transit... You name it! And often it resulted in me, Daisy, on the phone for half a day doing damage control with a baby in my arms and plenty of other things I would rather be attending to. 

So, something had to give. 

We will provide you a freight quote, this quote is direct from the freight provider. WE do not profit on freight.... And yes, freight is expensive! We cannot control this sorry. 

We can provide you with an ETA, but this is not a guarantee. 

We can attach labels to your pallet with desired delivery windows, but we cannot guarantee a courier will adhere to them. 

We will never tell you that a courier WILL deliver within a certain time frame or window of time. Unless I'm the one driving the truck, there is nothing I can guarantee (FYI, I never drive the delivery trucks). All we can do is communicate your requirements and hope that the freight provider is kind enough to accommodate them. 

Our dispatch window is 7-14 days. Not 24hrs. Please allow this long for your item to leave our shed. I am working around a young one, so the days I am able to pack orders are incredibly limited. 

Please allow 14 days before following up the status of your item, and please check the tracking number provided in your dispatch email prior to contacting us. 

Please allow adequate time, we do not accommodate urgent deliveries and will not take responsibility for urgent requirements. We will obviously do the best we can, but we cannot drop everything to process a large order last minute., 

Thank you for your understanding!