Freight T&Cs

IMPORTANT: PLEASE READ

CARTONS AND SMALL ITEMS: 

Cartons and small orders are sent out via the most cost effective courier. Aus post, Aramex, Couriers please, Tnt etc... Let us know if you have a preference and we will absolutely do our best to accomodate!

If a courier is unable to deliver for any reason, your item will likely be taken to a nearby collection point or Post Office. Please contact the relevant courier directly with any delivery issues or to arrange a re-delivery (unfortunately we are not provided reasoning for failed delivery attempts so this is best resolved with the courier, ensure you have your tracking number handy before making contact).

If you have no luck, please forward us your communication attempts to hello@bigdaisy.com.au along with any relevant information regarding your delivery, address details etc... And we will do our best to follow this up for you. To avoid delivery issues, please let us know any helpful details prior to dispatch so we can include notes on your parcel such as days you're home, gate codes or safe locations that goods can be left. 

PALLETS/SKIDS AND LARGE ITEMS:

  • We can provide you with an ETA, but this is not a guarantee
  • We will never tell you that a courier WILL deliver within a certain time frame or window of time. All we can do is communicate your requirements and hope that the freight provider is kind enough to accommodate them. 
  • Our dispatch window is 1-10 days from payment. Please allow this long for your item to leave our shed. We are located rurally so trucks don't pass through often. In saying this, please let us know if an order is urgent and we'll do our best to get it on the road asap. 
  • Please allow 14 days before following up the status of your item, and please check the tracking number provided in your dispatch email prior to contacting us. 
  •  If a delivery can not be made to your address due to incorrect details, access issues, a gate code being required... Etc... You will be required to cover redelivery charges. To avoid this, please communicate any obstacles or delivery instructions that we can pass on to assist the courier. 
  • We will send items out via the most cost effective provider, if you have a preferred courier we can provide pallet details so you are able to arrange delivery yourself.
  • Please allow adequate time, we do not accommodate urgent deliveries and will not take responsibility for urgent requirements. We will obviously do the best we can, but we cannot drop everything to process an order last minute or chase up a delivery that has not arrived in time.
  • All palletised orders are sent on a truck with a tail lift, drivers require a flat/hard surface to unload. They will wheel them a short distance if required, however will not be able to navigate gravel, stairs or uneven surfaces. Freight is purely a delivery service from point A to point B. They will not unload goods, place goods in position or come inside your home. If you require this service you need to arrange your own transport or removalist provider with the relevant insurance, this is generally a lot more expensive than a standard courier service. ANY DAMAGE THAT OCCURS POST DELIVERY IS NOT OUR RESPONSIBILITY, PLEASE BE CAREFUL AND HIRE THE APPROPRIATE PROVIDER TO ASSIST IN MOVING AND PLACING YOUR GOODS. ONCE DELIVERED, DAMAGES ARE NOT COVERED BY BIG DAISY. 
  • Any damages must be claimed on delivery day, and if possible, reported to the delivery driver. This assists in confirming that damage has occurred in transit and also assists with insurance claims for goods damaged in transit. You have the right to reject any delivery if damage is evident. 
  • If you require a tracking update, delivery update or need to make changes to delivery details please refer to the tracking details and contact providers directly. This saves us passing information back and forth between yourself and the provider and speeds up resolution and response time. All of our providers are lovely and will be only too happy to help and accommodate requests where they can. 

Thank you for your understanding and please reach out with any enquiries at all.